Fast, fair settlements when you need us most
Available 24/7 for critical incidents
We understand that claims situations can be stressful. Our team is here to guide you through the process and settle valid claims promptly and fairly.
Contact us immediately by phone or email. Provide your policy number and a brief description of the incident. We'll assign a claims handler within 24 hours.
Your claims handler will provide a checklist of required documents. This typically includes incident reports, correspondence, invoices, and supporting evidence.
We review the claim against policy terms, conduct any necessary investigations, and determine coverage. You'll receive regular updates throughout.
Once approved, we settle valid claims promptly. Payment is typically made within 10 business days of final approval and receipt of all documentation.
Most policies require prompt notification of potential claims. Review your policy wording for specific timescales, but as a general rule:
Depending on the type of claim, you may need to provide:
To ensure your claim is handled smoothly:
Claims Department
Email: claims@portman-insurance.com
Postal Address:
Portman Insurance SE - Claims Department
89-91 Rue du Faubourg Saint-Honoré
75008 Paris, France